![]() ![]() Some organizations have a certain device configuration that needs to be consistent across all computers. You have to rework all your workflows, and it's some heavy lifting if you want to get it right." "I would like the ability to remotely manage configuration and settings on individual units. ![]() It depends on where you're starting from. That's happened, but the outages have been few and far between." "My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. I'm not sure if they're going through AWS or Azure or what. Maybe it's because of the cloud service they use. "Sometimes we have some downtime when Datto is doing updates. ![]() More Datto Remote Monitoring and Management Pros → It's a decent product in that regard." "I also like how Datto integrates seamlessly with the Autotask ticketing system." It has been really handy." "The project management and task management features work well. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. If a user needs assistance, I don't have to tell the user to do anything. That's a substantial cost savings on the billing side." "It has a single pane of glass, and it integrates well with other software." "The remote tool is nice. When I finished automating everything with Datto, we cut everything down to a couple of hours. Being able to get to an agent or a client computer right away is very helpful." "We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. Remote support is also something they focus on quite a bit, and it works really well. When it does the standard Windows and patches, it works really well. ![]() "Automation, in terms of the standard patches and standard updates, and remote support are valuable. ![]()
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